This literature review details
in an accessible and understandable way, the
international and Australian literature on cultural
competence for managers, workers, educators,
students and others with an interest in providing
effective support to people with disability, their
families and communities. While the focus is on
consumers from NESB, the nature of cultural
competence means that the practices and approaches
outlined are relevant for providing support to
people from all backgrounds.
Using the NSW Disability
Services Standards framework this booklet gives
ideas and suggestions for services to implement
cultural competency standards as a part of core
business.