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Key Result Area 1 -
Access to opportunities to participate in community
life
Outcomes: a) Increased
knowledge on current barriers and solutions for
increasing community participation by CALD older people,
people with a disability and their carers.
Actions: - 1.
Consult and examine research/ baseline data sources to
identify key barriers and options for change. Report,
then identify further action
Leader(s): DADHC
Time Frame: June 04
Indicators/ deliverables: Potential data
sources: NSW Health, DOHA, Centrelink, DOCS, FACS,
AIHW, Local Government, CRC, DIMIA.
Actions: a) Identify
various models for supporting CALD Carers (2003 Carers
Week funding).
Leader(s): NGOs, DADHC & consultant
Time Frame: April 04
Indicators/ deliverables: Independent
evaluation report of Carers Week projects.
Actions: b) Produce an
inventory of the range and type of information
provided at the local level.
Leader(s): MAPS, ECC, SNESBAS, DADHC
Regions
Time Frame: June 04
Indicators/ deliverables: Inventory
produced.
Actions: c) Produce
inventory of informal groups providing various types
of support
Leader(s): MAPS, ECC, SNESBAS, DADHC
Regions
Time Frame: June 04
Indicators/ deliverables: Inventory of existing
informal supports developed and analyzed for evident
gaps.
Outcomes: b) Practical
support to CALD people with disabilities and their
families enables increased participation
opportunities.
Actions - 1. Increase in
numbers of Local Support Coordinators
(LSCs).
a) LSC's receive cultural
competence training.
b) LSC's promoted to CALD groups.
c) LSC program evaluates outcomes for CALD
clients.
Leader(s): DADHC
Time Frame: June 04
Indicators/ deliverables: Staff numbers, Training
records, Initial LSC quantitative and qualitative data
analysis.
Actions - 2. Develop a
database with information from KRA 1a), 3 a) and
b).
Leader(s): All
Time Frame: June 04
Indicators/ deliverables: Database for DADHC
& local services enhances information and
referrals
Key Result Area 2 - Responsive and
accessible service system
Outcomes: a) Improved
communication amongst service providers
Actions - 1. a) Conduct
inventory of approaches and products used to assist
services improve responsiveness and
accessibility
Leader(s): DADHC,
MDAA, MAPS, ECC, SNESBAS, Disability Council
Time Frame: June 2004
Indicators/ deliverables: Inventory report
identifies common types.
Actions - 1. b) Assess
the range of strategies to identify gaps and
opportunities
Leader(s): MAPS
Time Frame: June 2004
Indicators/ deliverables: Range of strategies
identified. Options for closing gaps taken up by MAP
network.
Actions - 2.
FastFacts Distribution, service newsletters to include
relevant information.
Leader(s):
DADHC
Time Frame: June 2004
Indicators/ deliverables: Examples.
Actions - 3.
Circulars to members promote information/developments
in relation to CALD communities
Leader(s): ACS,
ACROD and CCIC
Time Frame: June 2004
Indicators/ deliverables: Examples &
feedback from service providers.
Outcomes: b) Improved
quality of communication with clients
Actions - 1. Promote
cross-cultural communication training for staff in DADHC
funded services and other service
networks.
Leader(s):
DADHC
Time Frame: June 2004
Indicators/ deliverables: Number and types of
promotions
Actions - 2. Review
options for increasing access to interpreters for funded
services.
Leader(s):
DADHC
Time Frame: April 04
Indicators/ deliverables: Written analysis on
current 4 pilot projects and options for regional
extension.
Actions - 3. Completion
of CLAS pilot (Met SW Sydney, Home Care) with assessment
of operational issues for extending CLAS more
broadly.
Leader(s):
DADHC
Time Frame: April 04
Indicators/ deliverables: Pilot report produced
and considered by executive staff.
Actions - 4. Identifying
appropriate media channels and capacity for expanding
CALD audience reach, including strategies for rural and
remote areas.
Leader(s): DADHC
and SBS
Time Frame: June 04
Indicators/ deliverables: SBS Homereach review
report includes further 'audience reach'
options.
Actions - 5. Evaluate
Multicultural Outreach Worker model implemented in
Western Region
Leader(s):
ECCFCSC
Time Frame: Feb 04
Indicators/ deliverables: Evaluation report
submitted to DADHC
Actions - 6. Communication
strategy
1. Commence stage 1 of
research (funded from HACC 2003-04 State Plan) into
effective communication strategies for different CALD
communities.
Leader(s): ECC (research), DADHC (policy), MAPS
(operational)
Time Frame: June 04
Indicators/ deliverables: Review paper proposes
elements for effective communication
strategies.
2. Consult and draft
wide-ranging- communication strategy based on
recognised good practice
Leader(s): ECC (research), DADHC (policy), MAPS
(operational)
Time Frame: June 04
Indicators/ deliverables: Draft strategy
discussed and prepared.
Outcomes: c) Staff with
skills and understanding
Actions - 1. Produce
inventory of cultural competence training products,
sources and evaluation approaches.
Leader(s): CALD
Policy Unit
Time Frame: June 2004
Indicators/ deliverables: Inventory
report.
Actions - 2. Curriculum
accreditation of disability advocacy and information
services cultural competence training.
Leader(s):
ECCFCSC
Time Frame: June 2004
Indicators/ deliverables: Pilot progress
reports
Outcomes: d) Improved
coordination of exisiting multicultural access
projects
Actions - 1. Identify
and report key elements of a clearing house function,
including web based access.
Leader(s):
Reference Sub-group
Time Frame: June 2004
Indicators/ deliverables: Improved model
presented to forum for recommendations.
Outcomes: e) Increased
understanding about outcomes for CALD
clients/communities
Actions - 1. Conduct
qualitative survey on access and quality of outcomes for
consumers in relation to participation in community
life.
Leader(s): ECC
Time Frame: March 04
Indicators/ deliverables: Report of findings
tabled at forum for discussion and
recommendations.
Outcomes: f) Improved
pathways (information,assessment and referral)
Actions - 1. Review of CALD
consumer access to select cross-government agency and
program.
Leader(s):
DADHC
Time Frame: June 04
Indicators/ deliverables: Report identifies
relationships and patterns for CALD clients accessing
other services.
Actions - 2. Monitoring
access
Leader(s):
DADHC
Time Frame: June 04
Indicators/ deliverables: Assessed reception
tools effectiveness.
Outcomes: g) CALD consumers
have access to equitable procedures for dealing with
complaints & disputes
Actions - 1. Complaints
mechanisms within services are culturally
responsive
Leader(s): CALD
Policy Unit
Time Frame: June 04
Indicators/ deliverables: Assessment of
improved complaint mechanisms reported.
Key Result Area 3 - Policy
frameworks, relationships and building
communities
Outcomes: a) KRA 1 and
KRA2 have a role in assisting the review and development
of policy frameworks.
Actions: - Reference
Group members facilitate improvement in outcomes for CALD
background communities (identify gaps in policy
frameworks)
Leader(s): DADHC, Reference Group
Time Frame: June 04
Indicators/ deliverables: Evidence of
participation and implementation by members of the
proposed actions.
Outcomes: b) Systematic
approach to consultation with CALD communities
Actions - 1. Develop
inventory of consultations conducted by DADHC (Central
and Regional Offices), NGOs and other appropriate
agencies.
Leader(s): DADHC,
MAPS, ECC, SNESBAS, MDAA.
Time Frame: June 04
Indicators/ deliverables: Analysis of Audit
reports prepared.
Actions - 2. Produce
analysis of extent of incorporation of outcomes from
consultations into 1) planning cycles, 2) policy
development and 3) service model
delivery.
Leader(s): DADHC,
MAPS, ECC, SNESBAS, MDAA.
Time Frame: June 04
Indicators/ deliverables: Analysis report shows
how consultation outcomes are used in these 3
contexts.
Key Result Area 4 - Organisational
capability
Outcomes: a) Improved
access and outcomes for CALD communities
Actions - 1. Development
of Joint Action Plan.
Leader(s): All
Time Frame: December 03
Indicators/ deliverables: Joint Action
Plan
Actions - 2. Analyse and report
findings from implementation of Actions from Key Result
Areas 1,2 and 3.
Leader(s): All
Time Frame: Sept 04
Indicators/ deliverables: Reference Group
Report to DADHC Executive and Forum.
Actions - 3.
Recommendations for improving DADHC's planning &
funding processes adopted
Leader(s): All
Time Frame: Nov 04
Indicators/ deliverables: Reference Group
Report to DADHC Executive and
Forum.
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