Cultural Competence Works

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This new 100 page self paced learning manual works because it will help you become the best you can be at your job:

You will increase your skills in working with people who are different, no matter what their background is (not just culture, race or ethnicity, but everyone).

You will increase your knowledge about the effect of cultures on individuals.

You will gain confidence in your work with all consumers and you will develop leadership skills

To view the Poster click here

To order the Manual please click here

The manual is set out in 5 sections:

The first section explains what culture and cultural competence are.
> Introduction and section 1 click here

The second section encourages you to become aware of your own culture and the culture of others. It covers thinking critically, cultural awareness and sensitivity, cultural knowledge, and making changes as an individual with your new cultural competence.
> Section 2 click here

The third section shifts the focus to your interactions with others. It looks at ways to improve your working relationships with people, what to watch out for in communicating with people from non- English speaking background, and how to conduct a culturally competent consumer assessment.
> Section 3 click here

The fourth section considers the importance of involving the family and broader community, and shows ways to do this effectively.

The fifth section looks at the changes involved in cultural competence. The first part shows you how to conduct a culturally competent self-assessment to monitor your growth and development. The second part looks at a way for you to implement change in the workplace.
> Section 4, 5 and conclusion click here

Downloads

• Introduction and section 208 KB
• Section 2 444 KB
• Section 3 324 KB
• Section 4, 5 and Conclusion 415 KB
• List of Appendicies 96 KB
• Appendix 1 96 KB
• Appendix 2 188 KB
• Appendix 3 131 KB
• Appendix 4 132 KB
• Appendix 5 118 KB
• Appendix 6 and 7 91 KB
• Appendix 8 174 KB

FOR STUDENTS Cultural Competency Standards Understanding Culture Working with People from an NESB with disability